Terms of Service

1. Payment Terms

To confirm a booking, the designated deposit amount must be paid online via our secure payment system (Paylink) using a major credit or debit card. The remaining balance of the total service fee must be paid directly to the driver in cash (Euro or local currency) upon arrival/pickup.

2. Cancellation and Refund Policy

Free Cancellation: You may cancel or modify your booking free of charge up to 48 hours prior to the scheduled pickup time. In this case, your deposit will be refunded in full to your card.

Late Cancellation: For any cancellation or modification made within 48 hours of the scheduled pickup time, the online deposit payment is non-refundable and will be retained as a platform service fee.

3. No-Show Policy

If the passenger fails to arrive at the designated pickup location at the scheduled time (excluding documented flight delays), the online deposit payment is non-refundable. The local partner transport provider reserves the right to claim the remaining cash balance for the unfulfilled journey.

4. Limitation of Liability

Our company operates solely as a digital booking and marketing platform. Actual transportation services are provided independently by our licensed, authorized business partners and local transport operators. The respective transport provider is exclusively liable for any luggage loss or damage, personal injuries, or other losses or damages that may occur during the journey. Passengers are strongly advised to hold personal travel insurance.

5. Passenger Conduct, Damage, and Cleaning Fees

Passengers are expected to behave responsibly and respectfully towards the driver and the vehicle. Customers will be held fully liable for any physical damage to the vehicle or additional cleaning fees caused by misuse. Any disruptive, abusive, or illegal behavior will result in the immediate termination of the service without any refund.

6. Availability of Services and Force Majeure

Our services are subject to availability and may be affected by severe weather conditions, road closures, heavy traffic, border control delays, or other force majeure events beyond our control. While every effort will be made to ensure timely arrival, exact arrival times cannot be guaranteed under such circumstances.

7. Privacy Policy

Our company respects your privacy. Your personal data and flight information are processed securely and shared solely with the assigned transport provider to facilitate your transfer. Your information will never be sold or shared with unrelated third parties.

8. Amendments to Terms

We reserve the right to modify these terms and conditions at any time. It is the customer's responsibility to review the terms prior to confirming a booking. Continued use of our platform constitutes acceptance of the updated terms.