Terms of Service
1. Payment TermsTo confirm the reservation, a designated deposit amount must be paid online via our secure payment system (2Checkout) using a major credit or debit card. The remaining balance of the total service fee must be paid directly to the driver in cash (Euro or local currency) upon arrival/pickup.
2. Cancellation & Refund PolicyFree Cancellation: You can cancel or amend your reservation free of charge up to 24 hours before the scheduled pickup time. In this case, your deposit will be fully refunded to your card.Late Cancellation: For any cancellations or amendments made within 24 hours of the scheduled pickup time, the online deposit payment is strictly non-refundable and will be retained as a platform service fee.
3. No-Show PolicyIf the passenger fails to arrive at the designated pickup location at the scheduled time (excluding documented flight delays), the online deposit payment will be strictly non-refundable. The local partner carrier company reserves all legal rights to claim the remaining cash balance for the unfulfilled journey.
4. Limitation of LiabilityOur company operates solely as a digital reservation and marketing platform. The actual transportation services are provided independently by our licensed, authorized business partners and local carrier companies. The relevant carrier company is exclusively liable for any loss of or damage to luggage, personal injuries, or any other losses or damages that may occur during the journey. Passengers are highly advised to obtain personal travel insurance.
5. Passenger Conduct, Damage & Cleaning FeesPassengers are expected to behave responsibly and respectfully towards the driver and the vehicle. Customers will be held fully liable for any physical damage caused to the vehicle or any extra cleaning fees required due to misuse. Any disruptive, offensive, or illegal behavior will result in the immediate termination of the service without any refund.
6. Availability of Services & Force MajeureOur services are subject to availability and may be affected by severe weather conditions, road closures, heavy traffic, border control delays, or other force majeure factors beyond our control. While every effort will be made to ensure punctuality, we cannot guarantee exact arrival times under such circumstances.
7. Privacy PolicyOur company respects your privacy. Your personal data and flight details are securely processed and shared exclusively with the assigned carrier company to facilitate your transfer. Your information will never be sold or shared with unrelated third parties.
8. Changes to TermsWe reserve the right to amend these terms and conditions at any time. It is the customer's responsibility to review the terms before finalizing a booking. Continued use of our platform constitutes acceptance of the updated terms.